Refund & Billing Terms

1. What this covers

These terms cover your Receipt subscription. They do not cover anything a buyer purchases from a creator: Receipt never takes payment from buyers, so refunds for those purchases are between the buyer and the creator, through the creator's own checkout.

2. Plans and fees

What each Receipt plan includes and costs, in your currency, is shown on our pricing page. Receipt charges a subscription and takes no share of your sales. Paid plans are billed by Stripe; for your Receipt subscription, we are the merchant.

3. Subscriptions and cancellation

Subscriptions renew automatically until you cancel. You can cancel at any time from Settings, which stops future billing; you keep your plan until the end of the period you have already paid for.

If we change the price of your plan, we will tell you in the dashboard or by email at least 14 days before the new price applies to you, so you can cancel before it does.

4. Refunds

Cancelling stops future billing; it does not retroactively refund the period already started. If we fail to provide Receipt as described for a period you have paid for, contact us and we will put it right or refund you. Nothing here affects your statutory rights.

5. The 14-day cancellation right

If you are a consumer in the UK or EU/EEA, you have a statutory right to cancel a new paid subscription within 14 days of taking it out. If you cancel within those 14 days, we will refund what you paid. If you expressly asked us to start your paid plan within those 14 days and we told you about this charge before you subscribed, we may deduct an amount in proportion to the days your paid plan was active; otherwise you get a full refund. If you subscribe for the purposes of your business, this right does not apply.

6. Plan limits

Going over a plan limit never stops your data: we tell you in the dashboard and keep recording your clicks and sales.

7. Chargebacks

If you dispute a Receipt charge with your card issuer or payment provider (a chargeback) instead of contacting us first, we may suspend your paid plan while the dispute is open. Your clicks and sales keep being recorded. Making a chargeback in bad faith can itself lead to account suspension or termination. Contact us before disputing a charge wherever possible, so we can resolve it directly.

8. Refunds on your own sales

When a connected channel reports a refund or chargeback on one of your sales, Receipt reverses that sale in your receipts. Receipt does not issue or decide those refunds.

9. Contact and disputes

Billing questions: our contact form. We will try to resolve any problem with you directly first.